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How rajapkv protects your account and information

When you open an account with us, we collect personal information to verify your identity, process your DANA, OVO, GoPay and QRIS deposits, and deliver withdrawals.

Account verificationPayment protectionData security practicesYour access rights
rajapkv How rajapkv protects your account and information
CONTACT AND REQUESTS

How to exercise your privacy rights

If you want to access, correct or delete your personal information, or if you have questions about how rajapkv handles your data, our support team is…

Live Chat Support Reach our privacy team through the chat widget in your account.
Email Support Send your privacy inquiry to support@rajapkv.
Account Dashboard Log into rajapkv, navigate to Account Settings, then Privacy & Data.
SECURITY AND STORAGE

How we keep your data safe

Your account is protected by encryption and multi-factor authentication. Payment details are never stored on our servers; DANA, OVO, GoPay and QRIS transactions pass through secure payment gateways…

Encryption Standard

All data transmissions use TLS 1.2 or higher. Personal information stored on our servers is encrypted at rest.

Account Verification

Two-factor authentication is available in your account settings.

Data Retention

We keep your account information for seven years after you close your account, where local law permits, to meet financial…

Cookie Management

Session cookies keep you logged in. Analytics cookies help us improve the lobby. Marketing cookies remember your preferences.

Withdrawal Protection

When you request a withdrawal to your DANA, OVO, GoPay or QRIS account, we verify the request matches your registered…

Third-Party Access

We share your information only with payment processors, fraud-detection services and compliance partners required by law.

Frequently asked questions about your privacy

We've compiled answers to the questions we hear most often from players in Yogyakarta, Jakarta and across Indonesia about how we handle personal information, payment data and account security.

Your account information is retained for seven years to meet financial regulations, where local law permits. You can request deletion of specific personal data by contacting support. Payment records are archived separately for compliance. After seven years, we delete your data unless we're required by law to keep it longer.

We do not store your full payment details on our servers. When you deposit via DANA, OVO, GoPay or QRIS, the transaction is processed by the payment provider's secure gateway. We record only the transaction ID, amount, timestamp and your account reference for reconciliation and fraud prevention.

Yes. Log into your account, go to Account Settings, then Privacy & Data. You can download a complete record of your registered information, account activity, deposits, withdrawals and gameplay history. Use the 'Download My Data' button to export it.

Only you and authorized rajapkv staff can access your account. We do not share gameplay data with third parties. Payment and fraud-detection partners see only the minimum information needed to process your DANA, OVO, GoPay or QRIS transaction. Support agents can view your account for troubleshooting only.

Open your account, navigate to Account Settings, and select 'Personal Information.' Update your email, phone or address directly. We'll send a verification code to your registered email to confirm the change. This protects your account from unauthorized edits.

Yes, we use session cookies (to keep you logged in), analytics cookies (to improve the lobby) and preference cookies (to remember your game filters). You can disable non-essential cookies in your browser settings or in your Account Preferences. Disabling session cookies will log you out.

Contact our support team immediately via live chat or email at [email protected]. Provide your account email and describe the suspicious activity. We'll verify your identity, review your account activity and take immediate steps to secure it and investigate any unauthorized transactions.