Reference

Legal practices that put you first

Your account, your data and your withdrawals are protected by clear policies we actually follow.

Account security & verificationData retention & privacyPayment method protection
Explore the Lobby Read FAQ
rajapkv Legal practices that put you first
REACH OUR TEAM

How to contact us about legal questions

Your legal concerns—account disputes, data requests, withdrawal holds or payment issues—are handled by a dedicated support channel.

In-app support Open the support menu inside your account lobby.
Email support Send your inquiry to [email protected] with your account ID and full description.
Live chat Use the chat widget at the bottom right of any page on rajapkv.xyz.
HOW WE PROTECT YOU

Data handling, security and your control

We encrypt all communications between your device and our servers using industry-standard TLS protocols. Your account password is hashed and never stored in plain text.

Encryption & storage

All personal data—name, email, phone, payment details—is encrypted at rest on our servers.

Account verification

When you open your rajapkv account, we verify your phone number and email. Large withdrawals may trigger additional identity checks.

Payment security

DANA, OVO, GoPay and QRIS transactions are processed through encrypted channels.

Session management

Your login session expires after 30 minutes of inactivity on desktop and 15 minutes on mobile.

Data request & deletion

Email [email protected] to request a copy of all your personal data, correct information, or request account deletion.

Dispute resolution

If you believe your account has been compromised or a transaction is unauthorized, contact support within 14 days of the…

Common legal and account questions

Your personal data is retained for 12 months after account closure for audit and dispute resolution purposes. After 12 months, most data is deleted. Transaction records required by Indonesian financial law are retained for the period mandated by local regulation. You may request early deletion by contacting [email protected].

Your payment method is never stored on our servers. Each deposit or withdrawal creates a new, encrypted transaction with the payment provider. We only store the transaction ID and date, not your account credentials or card details. Payment data is handled under the same encryption and security standards as your login credentials.

Yes. Email [email protected] with your account ID and the subject 'Data Request'. We compile your account information—deposits, withdrawals, login history, personal details and any correspondence—and send it as a secure file within 30 days. This is your right under data protection law.

Contact support within 14 days of the transaction. Include the date, amount and payment method. We review the transaction against your account history and the payment provider's records. If we confirm fraud, we initiate a reversal with your payment provider and notify you of the outcome within 10 business days.

Sessions on desktop expire after 30 minutes of no activity; mobile sessions expire after 15 minutes. You may log in on multiple devices simultaneously, but unusual login patterns trigger security alerts. For account safety, log out from devices you no longer use in your Security settings.

Two-factor authentication (2FA) requires a code from your phone in addition to your password when you log in. It is optional but highly recommended. Enable 2FA in your Security settings on desktop or in the rajapkv app. A one-time backup code is provided if you lose access to your phone.

The complete terms of service, privacy policy and game rules are available in the footer of rajapkv.xyz under 'Legal'. You may also email [email protected] to request a plain-language summary of any specific policy. All terms apply where local law permits and depend on local law for enforcement.

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